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Govern 02 · The door Commerce desk Oct 21, 2026

Williams-Sonoma's new terms bar AI shopping agents without written consent

Williams-Sonoma rewrote its terms so no agent may shop or use a customer account without the company's written permission, even when the customer authorized it, and every automated tool must identify itself. If you sell online from IBM i, set your agent policy at the door now, in your terms and in code, and log which agents you let through to an order.

Source: KQED, Oct 13, 2026 · Too Many Bots in the Kitchen: Williams-Sonoma Bans AI Shoppers ↗Approved by Reggie

Built In.

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Built In.

The best of the log, every two weeks. One idea, one proof, one next step.

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